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CRM & App Support
Introduction
CRM & App Support
A prominent Australian broadcaster sought unwavering support for their CRM system and internal applications. They needed a reliable partner to address production issues, manage enhancements, and ensure the smooth operation of vital systems. Chirpn stepped in as the trusted support partner, providing ongoing assistance and implementing transparent monthly reporting.
Challenge
A leading broadcaster in Australia faced a critical need for consistent and reliable support for their Customer Relationship Management (CRM) system and internal applications. Their challenge was twofold: they had to promptly address production issues to ensure uninterrupted broadcasting, and they required a partner to systematically manage enhancement requests. The goal was to maintain operational efficiency and provide a seamless viewer experience, all while fostering transparency and accountability in the support process.
Solution
Chirpn assumed the role of the dedicated support partner, offering continuous assistance for the broadcaster's CRM and internal applications. We allocated a dedicated monthly bandwidth to address production issues promptly and prioritize enhancement requests. Additionally, our team introduced monthly Service Level Agreement (SLA) reporting, ensuring transparency and accountability in the support process. Our support extended to third-party integrations with the CRM and internal applications, enhancing the efficiency of the broadcaster's ecosystem. This comprehensive solution encompassed Microsoft Dynamics 365 for CRM and Java-Angular based applications.
Impact
Chirpn's continuous support played a pivotal role in preserving the broadcaster's operational efficiency. By systematically addressing production issues, we ensured uninterrupted broadcasting and a seamless viewer experience. The introduction of monthly SLA reporting added transparency and accountability to the support process, further strengthening the broadcaster's confidence in our partnership. Chirpn's expertise in CRM and application support significantly contributed to the sustained success of one of Australia's leading broadcasters, fostering operational reliability and viewer satisfaction.
