DevOps and where did it stem from?
It is basically a combination of two simple words “development” and “operations”. When DevOps came into working, agile was already in power, it just added on some new principles with the concepts of continuous integration and continuous delivery at the priority.
Robotic Process Automation is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. It is a computer coded software programmed to perform repetitive rules-based tasks
A report or dashboard can provide insights about all the objectives that need to be fulfilled. Before heading to what reports are to be generated and what metrices the dashboard has to offer, it is very important to define what all the executives, CEO, VPs of sales, marketing and support need to know to run their businesses. For this, you need to take their questions, ask follow-up questions, know business objectives, determine the metrices that measure those objectives and map those to the capabilities of Salesforce CRM.
Technology is growing exponentially each day with rapidly growing AI industry. Number of Companies mentioning it to be a part of their work has skyrocketed in past 4 years. By 2020, we can expect 85% of all customer interactions being handled without a human agent.
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