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Supporting Retail Service

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Introduction


Supporting Retail Service

A prominent Australian auto and tire service provider sought reliable support for a wide array of applications, including the Movex ERP system, internal applications, and a Magento-based eCommerce website. Chirpn stepped in as the trusted support provider, offering ongoing maintenance, dedicated bandwidth, and third-party integration support across the client's diverse technology stack.

Challenge

One of Australia's foremost auto and tire service providers faced a pressing need for reliable support for their extensive suite of applications. This suite included the Movex ERP system, multiple internal applications, and a Magento-based eCommerce website. The challenge was to ensure the uninterrupted operation of these critical systems, promptly address production issues, and systematically manage enhancement requests. They required a responsive and trustworthy partner to maintain operational efficiency and customer satisfaction.

Solution

Chirpn assumed the role of the dedicated support provider for the client's Movex ERP system, applications, and eCommerce website. We offered continuous support and maintenance, providing a dedicated monthly bandwidth to address production issues and prioritize enhancement requests systematically. Our support extended to managing third-party integrations with the various tools and internal applications used by the client. We covered the entire spectrum of their technology stack, including the Movex ERP system, a Magento-based eCommerce website, and Java-based internal applications.

Impact

Chirpn's unwavering support had a profound impact on the client's operations. By promptly resolving production issues and efficiently managing enhancement requests, we ensured the seamless operation of their systems. The provision of dedicated monthly bandwidth added predictability and consistency to the support process, enhancing the client's trust in our partnership. Chirpn's expertise in supporting ERP systems, applications, and websites significantly contributed to the sustained success of one of Australia's leading auto and tire service providers, fostering operational reliability and customer satisfaction.

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